Shipping policy

 We currently have free shipping on most of our items, some custom specialty items may require additional shipping cost. All of our Items are handmade and require a 2 to 5 day production time. We use USPS on individual retail orders and FedEx on wholesale orders We ship 2 to 3 day USPS shipping. Most customers receive their items in 3 to 5 days from the order date. Once we ship your  order our shipping carriers take over and hopefully are able to get them to you quickly. Sometimes they don't ! Infuriating.. I know..  but the best way to avoid this is to be pro active and order your items ahead of time. So please be kind to us when things get lost, broken or arrive late and if you have any questions or concerns please contact us at kitschupcreations@gmail.com.

Attention : If you choose expedited shipping, it doesn't mean your item is shipped in 2 days . It means after we make your item we will use 2 day USPS shipping instead of our Free 2 to 3 day shipping. If you bought expedited shipping unaware that all items are made to order and require a production time message us at kitschupcreations@gmail.com and we will refund your shipping cost. 

Holiday Shipping : We understand holiday shopping can be stressful and waiting for packages is the worst. We don't get much sleep around here during the holidays. We work very hard to insure we get all orders out in a timely fashion , but once we ship your item we have to cross our fingers and hope that the shipping carriers are able to get them to you quickly. Sometimes they don't ! infuriating.. I know but the best way to avoid this is to be pro active and order your items  ahead of the rush. When you do that items arrive in one piece , they arrive on time and they don't get lost. So please be kind to us during the holidays and if you have any questions or concerns please contact us at kitschupcreations@gmail.com. 

 

Thank you 

Wendy Scott 

Owner / Kitschup Creations